Water Damage Restoration


DSG Restoration Services guarantees our clients that we will be on their property within 2 hours of their initial call to us. Once on site our trained staff takes immediate action to protect the inhabitants and preserve and protect the property by mitigating losses.

Our first responsibility when arriving at the site is to identify and eliminate any safety hazards. The safety of our clients is our first priority. For this reason, access to the affected areas is restricted to DSG Restoration personnel only. Once this is accomplished we identify any preexisting conditions, assess the extent of the water damage, determine the source of the water damage, determine water contamination levels, take necessary readings and gather additional relevant information, including pictures of the affected areas of the job site.

Our staff will then implement a plan which includes, water extraction, removal of affected contents to a dry environment, and installation of drying equipment (air movers and dehumidifiers). Within a very short time after arriving at the job site our team will have evaluated the extent of the damage and taken steps to reverse the effects caused by the flood.

Our Specialized Diagnostic Equipment
Penetrating Moisture Meters
Non Penetrating Moisture Meters
Moisture Indicators
Temperature and Relative Humidity Meters
Cavity Viewing Boroscopes
Thermal Imaging Cameras
Airborne Laser Particle Counters
Our Specialized Restoration Equipment
Mobile Water Extractors & Water Pumps
High Capacity Dehumidifiers
High Capacity Air Movers
Wall Cavity Drying Units
Specialty Hardwood Floor Drying Units
HEPA Filtration Air Scrubbers
Desiccant Dehumidifiers
Portable 20KW Silent Diesel Generators


Did You Know


Fact: After a flood every minute counts. Immediate action is required to prevent secondary damage and prevent the growth of mold.
The insured is responsible for:

  1. Contacting their insurance company as soon as possible.
  2. Hiring a qualified restoration contractor as soon as possible.
  3. Keeping safety in mind, remove any personal items from the afffected areas.
  4. Minimize loss by moping up excess water and removing wet items from the affected areas.

A Qualified Contractor Should:

  1. Be available 365 days a year, 24HRS a day and respond within 2hrs.
  2. Be certified by the IIRC in flood and water damage restoration.
  3. Have a minimum of $5,000,000 in liability insurance.
  4. Have up to date WSIB coverage.
  5. Be certified by the IICRC or IAQA in mold remediation so they can quickly deal with any mold issues that might arise (saves valuable time).

The Initial Assessment by the Contract Includes:

  1. Walk through water damaged areas and evaluate safety.
  2. Determine source of flood (if not done so already) and assist insured with affecting repairs prior to starting restoration procedures.
  3. Determine the category of the source of water (clean water, grey water or black water).
  4. Conduct testing of building materials and contents to determine migration of water.
  5. Develop a scope of work including what materials can be dried, what materials are not salvageable and how much drying equipment is required.

A Qualified Contractor will Require the Insured:

    1. To sign a Work Authorization Form so that restoration work can begin as quickly as possible to mitigate damages.
    2. To provide contractor will unrestricted access to the site.
    3. To not unplug equipment without consulting with the contractor. Doing so will prolong drying times and increase the likelyhood of mold growth.
    4. Do not rearrange the drying equipment. They have been placed in such a way as to achieve the most effective drying.
    5. Set your HVAC system to 72 degree F and call contractor immediately if re flooding occurs.
    6. For your safety, you will be requested to stay out of the drying area until the restoration is complete, unless accompanied by contractor.